1. Return Standards and Methods

Due to the nature of digital products and services, HONG KONG CHANGSHUN XINGWANG TRADING CO., LIMITED generally does not accept returns once the service or digital content has been delivered or activated.
Customers may contact our customer service to request assistance if:

  • The service was not delivered as described.
  • There was an error in service activation caused by HONG KONG CHANGSHUN XINGWANG TRADING CO., LIMITED.

Return requests must be submitted via:

Please note:

  • Returns or refunds are not provided for customer errors (such as purchasing the wrong item or failing to use the service within its validity period).
  • Returns are not available for Monthly Passes, time-limited passes, or game demands that have already been activated or consumed.

2. Merchant’s Return Address

As our products are digital, no physical returns are required.
All service-related issues must be handled through electronic communication:

  • Email: info@gcecyrcg.com
  • Mailing Address (for formal correspondence only):
    HONG KONG CHANGSHUN XINGWANG TRADING CO., LIMITED
    Refund Department
    FLAT/RM 511 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUN TONG, KL

3. Refunds and Exchanges

If a return request is approved:

  • Refund: The cardholder will receive a full or partial refund using the original method of payment.
  • Service Correction: In some cases, we may choose to correct or re-deliver the purchased service instead of issuing a refund.

Refunds will be processed within [7–14 business days] upon approval of the request.